Complaints & Case Referral
Where misconduct, an ethical breach or an abuse of power has occurred, use DIM's official channel to lodge a complaint, appeal or seek advice. Every complaint is handled professionally, confidentially and transparently.
What You Can Report
Misconduct & Ethics
Misconduct, ethical breaches and integrity-related matters.
Conflict of Interest
Conflicts of interest and abuse of power.
Governance & Compliance
Organisational governance and compliance issues.
Standard Operating Procedure for Complaints & Case Referral
Secure Intake of Complaints
Complainants may submit their report through DIM's secure, encrypted official website, a dedicated confidential hotline, or in person at the Integrity Service Centre.
Initial Assessment & Compliance Screening
DIM's Integrity Review Team will carry out an initial assessment of the case within 7 working days.
Legal Advisory Panel Intervention & Characterisation
Valid cases that pass screening are transferred to DIM's independent legal advisory panel, made up of senior practising lawyers and former law-enforcement officers.
Formal Referral to National Official Channels
DIM, acting in its official capacity, formally refers the case and its chain of evidence to the relevant national law-enforcement agencies, including but not limited to:
- MACC — Malaysian Anti-Corruption Commission
- PDRM — Royal Malaysia Police
- SC / BNM — Securities Commission / Central Bank of Malaysia
- IPCC — Independent Police Conduct Commission
Continuous Tracking & Secure Closure
DIM assigns dedicated staff to monitor the progress of investigations at regular intervals with the official law-enforcement agencies, and to relay compliance-scope updates to the complainant through an encrypted system.
Your Complaint Is Protected
Every complaint is handled professionally, confidentially and transparently. Complainant information is handled in line with DIM's principles of confidentiality and professionalism.
Official Channels
For criminal matters or urgent safety concerns, please contact the relevant enforcement agency directly.
Your complaint is handled confidentially, start to finish
Potential Strategic Collaboration Agencies
Agency marks are shown as a reference to the national official channels. Their display does not indicate endorsement, certification or affiliation by any agency.